Privacy policy

Last Updated: September 24, 2025

Vancouver Chic operates this store and website, including all related information, content, features, tools, products, and services (the "Services") to provide you, the customer, with a personalized shopping experience. Vancouver Chic is powered by Shopify, enabling us to deliver these Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or any other transaction on the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you indicate that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we refer to "personal information," we mean information that identifies you or another person, or reasonably can be associated with you or another person. Personal information does not include information that has been anonymized or de-identified, such that you cannot be identified from it or it cannot reasonably be associated with you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact Information including your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment type, payment confirmation, and other payment details.

  • Account Information including your username, password, security questions, preferences, and settings.

  • Transaction Data including items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, and your previous transactions.

  • Communications with Us including any information you include in your communications with us, such as when you send a customer support request.

  • Device Data including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information including information about your interaction with the Services, such as how and when you interact with or navigate through the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from You including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From Our Service Providers including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf.

  • From Our Partners or Other Third Parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Delivering, Customizing, and Improving the Services: We use your personal information to provide the services to you, including to perform our contract with you, process your payments, handle your orders, remember your preferences and items of interest, send you account notifications, process purchases, returns, exchanges, or other transactions, create and maintain your account, manage shipping, facilitate returns and exchanges, enable product reviews, and create a personalized shopping experience, such as recommending related products based on your purchases.

  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages via email, SMS, or post, and showing you online ads for products or services on the Services or other websites, including based on items you’ve previously purchased or added to your cart and other activities on the Services.

  • Security and Fraud Prevention: We use your personal information to verify your account, provide a secure shopping and payment experience, detect, investigate, or take action against possible fraudulent, illegal, unsafe, or malicious activities, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for safeguarding your account login credentials. We highly recommend that you do not share your username, password, or other access credentials with anyone.

  • Communicating with You: We use your personal information to provide customer support, assist you, deliver effective services, and maintain our business relationship with you.

  • Legal Purposes: We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal processes, and to enforce or investigate possible violations of our terms or policies.

How We Share Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, Vendors, and Other Third Parties Performing Services on Our Behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping);

  • With Business and Marketing Partners to provide marketing services and advertisements. For example, we use Shopify to support personalized advertising services from third parties based on your online activities at various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to request that we not share your information to show you targeted ads and marketing based on your online activities at various merchants and websites.

  • When You Direct Us to Do So or otherwise consent to us providing certain information to third parties, such as to fulfill your orders or through your use of social media widgets or login integrations.

  • With Our Affiliates or Within Our Corporate Group.

  • In Connection with a Business Transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services will be sent to and shared with Shopify, as well as third parties who may be located in countries other than where you reside, to provide and improve the Services for you. Additionally, we use certain enhanced Shopify features to help protect, grow, and improve our business, which includes data and information gathered from your interactions with our store, along with other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In such circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. For more information on how Shopify uses your personal information and any rights you have, please visit Shopify’s customer privacy policy. Depending on where you reside, you may exercise certain rights related to your personal information under Shopify's privacy policy.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or not operated by us, you should review their privacy and security policies and other terms. We make no representations and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on such sites. Information you provide in public or semi-public places, including information you share on third-party social network platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation on how we or a third party may use it. Our inclusion of such links does not imply endorsement of the content on such platforms or their owners or operators, except as stated in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children under the legal age in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us via the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we are not aware of sharing or “selling” personal data of individuals under the age of 16 (as defined by applicable law).

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you transmit to us may not be secure during transfer. We recommend that you do not use insecure channels to communicate sensitive or confidential data to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, deliver services to you, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases, we may deny your request as permitted by law.

  • Right to Access: You may have the right to request access to the personal information we maintain about you.

  • Right to Deletion: You may have the right to request that we delete personal information we maintain about you.

  • Right to Correction: You may have the right to request that we correct any inaccurate personal information we maintain about you.

  • Right to Data Portability: You may have the right to receive a copy of the personal information we maintain about you and request that we transfer it to a third party, in certain circumstances and with specific exceptions.

  • Manage Communication Preferences: We may send you promotional emails, and you can opt out at any time using the unsubscribe option in our emails. Even if you opt-out, we may still send non-promotional emails, such as regarding your account or orders.

You may exercise any of these rights as indicated in the Services or by contacting us using the contact details below. For more information on how Shopify uses your personal information and any rights you have with regard to data processed by Shopify, visit Shopify’s Privacy Policy.

Complaints

If you have any complaints regarding how we process your personal information, please contact us using the details below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details below or filing a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, as applicable, unless the data is transferred to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notification as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at info@vancouver-chic.com.